Refund policy

At Ritudham Culture, every order is special to us. As a small business, we take immense care in selecting, checking, and packing each product before it reaches you. We want you to love what you receive, and we appreciate your understanding of our return and refund policy.

1. Return Window

If you receive a defective product, you can request a return within 5 days of receiving your order.

2. Eligibility for Returns

We accept returns only for defective products. We do not accept returns for a change of mind or personal preferences.

To request a return, you must share an unboxing video showing the package being opened and the defect in the product. A video showing only the defect, without showing the unboxing process, will not be accepted as proof.

3. Condition of the Product

The product must be unused, unwashed, and have all its original tags intact.

4. Return Shipping

The customer is responsible for arranging and paying for the return courier. The defective product must be returned to Ritudham Culture before a refund can be processed.

5. Refunds

We offer refunds only for eligible defective products. Once we receive the returned product and verify the defect and the supporting unboxing video, we will process the refund.

We do not offer exchanges or store credit.

6. Sale and Discounted Products

Sale and discounted products are also eligible for returns and refunds, provided they meet all the conditions stated in this policy.

7. A Note from Us

Ritudham Culture is a small business built with care and love for the products we bring to you. We personally pay attention to selecting and packing every order so that it reaches you in the best possible condition.

As a small business, we follow these return guidelines to help us manage our operations responsibly while continuing to offer you products we believe in. Thank you for supporting our journey and shopping with Ritudham Culture. Your trust means a great deal to us.

8. Contact Us

For any questions or assistance with a return, please email us at connect@ritudhamculture.com. We will be happy to assist you.